Confidentiality and security of your personal data are important to us. We would like to offer you personalized services while respecting your privacy and choices.
WHAT DATA MAY WE COLLECT ABOUT YOU?
“Personal data” means any information that could identify you either directly or indirectly.
The personal data we collect depends upon the touchpoint of our interaction, and is also limited to that which is relevant and appropriate for the interaction. Website visitors who browse Lavandre.com and view our products, information and offerings can choose to do so without identifying themselves, and the same applies to social media browsing. Unless you choose to interact with us via those touchpoints, such as by making a purchase on our site, signing up for one of our programs or services, asking us a question, or posting a comment or a like online, our data collection is limited to the use of ‘cookies’ for website visitors.
For customers and other individuals who sign up for programs or services or otherwise interact with us beyond browsing our site, we must collect certain relevant information from you. The information we collect is related to the particular transaction as well as our overall relationship with you. For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest. We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences.
Regarding your purchases, your bank details are encrypted through Lavandre servers. Payments are made via a secure payment platform which is PCI-DSS certified, supplemented by control measures, to ensure the security of purchases made and to fight against fraud.
FOR WHAT PURPOSES ARE YOUR DATA USED BY LAVANDRE?
As part of our relationship, depending on the context in which your data is collected, we use your data for: the management of your orders; the management of the personalized content, communications and interactions with Lavandre; the management of your account and profile; the management of our website; the management and improvement of our products and services, image and reputation; the management of payments (online transaction security, fraud prevention, legal and compliance related purposes, payment incidents and debt collection).
With your explicit consent, for sending you personalized newsletter and using third-party services to customize your profile.
FOR HOW LONG MAY WE KEEP IT?
We only keep your personal data for as long as we need it to fulfill the purpose of collection, to meet your needs, or to comply with our legal or business obligations.
As a general principle, your personal data will be retained in our client database: if you are a “client”: for no more than 10 years after your first purchase for customer relationship management, but no more than 5 years for business development; this period will be renewed each time you interact with Lavandre.
Where cookies are placed on your computer, we shall keep them for no more than 6 months.
When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.
WHO MAY ACCESS YOUR DATA?
Your data are for Lavandre services dealing with your requests. We ensure that only duly authorized persons can access your personal data when necessary for the above-mentioned purposes.
We do not give your data to third parties for separate commercial purposes.
You may also choose to disclose your personal data to certain partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies which apply to the personal data that you may choose to entrust to them.
We may also offer you the opportunity to use your social media login. Please be aware that in this case you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies
INTERNATIONAL DATA TRANSFER
We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
NOTICE ABOUT COOKIE MANAGEMENT
WHAT IS A COOKIE?
Subject to your choices, when visiting the Website, a text file may be placed on your device (computer, smartphone, tablet), courtesy of your web browser.
This text file is a cookie. During its validity or registration period, it will allow the sender to identify your device on future visits.
Some cookies are essential for using the Website, others optimize and personalize the contents displayed.
WHO SENDS THE COOKIES ON OUR WEBSITE?
Cookies that may be saved to your device when you visit Lavandre.com pages are issued by Lavandré and/or third parties. Only the cookie issuer is likely to read or modify the information contained within it.
Cookies sent by Lavandré are mainly related to the operation of Lavandre.com.
The others are third party cookies sent by our partners or advertising agencies, via the advertisements shown on Lavandre.com The examples below are for illustration purposes:
Role: When Twitter acts as a third-party host, it collects data via a range of plug-ins and integrations, which are primarily used for targeting and tracking.
Role: Doubleclick is Google’s real-time auction ad exchange
Role: Weborama is an online advertising company based in France.
Lavandré makes every effort to ensure that third-party cookies are issued and used in compliance with the applicable regulations.
WHAT IS THE PURPOSE OF THE COOKIES ISSUED VIA LAVANDRE.COM?
Subject to your choices, various cookies may be installed on your device for the purposes detailed below. For the sake of transparency and in as much depth as possible, we inform you of the purposes of the third-party cookies that we are aware of, and the ways in which you can make choices about these cookies. All cookies may be cross-referenced with your customer data in order to personalize your experience, limit commercial interaction, ensure the proper functioning of your loyalty benefits, improve our services and guarantee your satisfaction.
“Essential” cookies are necessary for Website browsing and allow you to use the Website’s main features.
For example, these cookies are intended particularly for:
– saving your choices or desire not to make a choice about tracker cookies;
– service authentication;
– saving the contents of a shopping cart;
– customizing the interface.
Removing them may make it hard to browse the Website or may make it impossible to place an order. These cookies may be installed on your device by Lavandré or its service providers.
These cookies enable or facilitate digital communications and/or may be strictly necessary for the provision of an online communication service at your express request. As a result, they do not require your prior consent. Saving or reading such cookies is necessary for provision of the service and will be based on Lavandré’s legitimate interest in implementing such processing for the proper use of its Website.
Personalization cookies allow us to personalize and improve your user experience, for example by making your searches easier and optimizing your shopping experience. They also allow us to adapt the look of the Website to your device display during your visits.
Such cookies are saved or read, subject to your prior consent. If you refuse these cookies, you will not be able to benefit from the functionalities described in this paragraph.
Analytical cookies make it possible to gauge the audience for various Website content, to establish visitor statistics and volumes in order to evaluate and improve our service ergonomics. These cookies include those used to create similar profiles that will be prospected according to your information.
The information communicated to technical service providers is transmitted in the form of aggregate statistics and traffic volumes, excluding any personal information. These statistics are reconciled with the traffic statistics of other websites, as well as with your customer data.
Such cookies are saved or read, subject to your prior consent. Refusing the implementation of or deleting such cookies does not affect your Website browsing but is likely to prevent us from ensuring the best quality of service we wish to offer our visitors.
Our Website may include third-party computer applications that allow you to share Website content with others, or to publish your visit or opinion of Website content to these other persons. This is notably the case for “Share” and “Like” buttons on social networks such as Facebook, Twitter, Instagram, Pinterest, etc.
The social network providing such application buttons is likely to identify you through this button, if you use the button, and even if you have not used this button but are signed in to the social network when you consult the Website (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account.
We have no control over the process social networks use to collect information about your Website browsing and associated with the personal data at their disposal. We invite you to consult the privacy protection policies of these social networks.
Advertising cookies are not essential for browsing but allow you to see more relevant advertisements personalized to your interests on the Website as well as other websites you may browse. As such, advertising cookies allow, for example, the display of advertising, capping the display (not presenting the same advertising to a user in a repetitive manner), combatting click fraud, billing the display service, the measurement of targets more interested in the advertising to better understand the audience, etc.
Advertising content personalization can also be achieved by using our partner’s technology, to associate your device’s Website browsing information with the data you provided us when you registered.
Saving or reading such cookies is subject to your prior consent. Refusing these advertising cookies has no impact on your use of the Website, nor will it stop advertising on the Website. However, we will be unable to offer you advertising that takes your interests into account.
HOW LONG ARE THE COOKIES KEPT?
Cookies saved on your device have a maximum lifespan of thirteen (13) months. At the end of this period, personal data collected through the cookies will be deleted.
HOW TO MANAGE COOKIES SAVED ON YOUR DEVICE
There are various ways to manage the implementation of cookies, as presented below.
If your device is used by more than one person and operates more than one browser, we cannot be certain that the services and advertisements sent to your device are appropriate for your personal use of your device, rather than of another user of your device. If you choose to share your device and browser cookie settings with others, you are responsible for doing so at your own discretion.
YOUR BROWSER SETTINGS
You can also configure your browser to accept and save cookies on your device or to reject them.
Each browser has different settings. These are usually described in your browser help menu. We therefore recommend reading it. This will show you how to change your cookie preferences.
For Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
For Safari: https://support.apple.com/en-euro/guide/safari/sfri11471/mac
For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
For Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
For Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please note: any choices in your browser settings concerning the acceptance or refusal of cookies will be likely to modify your Internet browsing experience and your access to the Website and certain services requiring the use of these same cookies.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Customer Service foe the further assistance.