Comment recevoir une facture pour mon achat en ligne?

For all orders placed on our website, you will receive an order confirmation and invoice by email. Your invoice will also be accessible from your customer account on the website by visiting the ‘My orders’ section, then clicking on the invoice you wish to download. If you placed your order as a guest, you will […]

Puis-je annuler ou modifier ma commande?

Si vous souhaitez modifier ou annuler votre commande, veuillez contacter le service relation clients Lavandré: nos conseillers seront ravis de vous assister dans votre demande.

Que dois-je faire si mon produit est endommagé?

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your e-mail address and phone number […]

Comment suivre l'acheminement de ma commande?

You may check the status of your recent order(s) by visiting your order page in the ‘My account’ section. This is the easiest and fastest way to get the most current information regarding your Lavandré orders. You will be prompted to log in with your e-mail address and password. The orders page will provide you […]