Which payment methods do you accept?
Payment for purchases on Lavandre.com can be made using debit and credit cards (Visa / Mastercard), PayPal, Apple Pay, iDeal, Bancontact / Mister Cash.
How can I get an invoice for my order?
For all orders placed on our website, you will receive an order confirmation and invoice by email. Your invoice will also be accessible from your customer account on the website by visiting the ‘My orders’ section, then clicking on the invoice you wish to download. If you placed your order as a guest, you will […]
How do I change or cancel my order?
Please contact us withing 15 minutes of order placement by contacting a Lavandré Representative through chat or phone, and we will do our best to accommodate your request to change or cancel your order.
What do I need to do if part of my order is missing?
It is possible that your order is dispatched in several shipments. If this happens, please check the track and trace number in the ‘My Account‘ section or contact a Lavandré Representative.
What do I need to do if my product is damaged?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your e-mail address and phone number […]
How do I check the status of my order?
You may check the status of your recent order(s) by visiting your order page in the ‘My account’ section. This is the easiest and fastest way to get the most current information regarding your Lavandré orders. You will be prompted to log in with your e-mail address and password. The orders page will provide you […]